Your exchange item is processed depending on availability and is shipped from our warehouse within 48 business hours from the time the exchange order is placed. (This varies depending on your financial institution’s policy and processing time) Your refund will be accepted by your financial institution and show on your account in 1-4 business days. Your refund is processed, and information is sent from Dover Saddlery to your financial institution. Once your return is delivered to Dover Saddlery, your request for a refund or exchange is processed in 1-2 business days. It arrives in Massachusetts 2-10 business days after you ship it back depending on your geographic shipping location. Your return is shipped back to our warehouse in Massachusetts. *Please note: Your refund may take several business days from the time your return is processed until you see the refund in your financial institution* This service is only available within the contiguous 48 United States. Step 3: Drop the package in a mailbox, give it to your postal carrier, drop off at the post office or Drop it at a FedEx Location. Step 2: Affix the label to your package – include your original invoice with your return. Step 1: Create your Federal Express return label.
Short muck boots free#
For everyone’s protection, treats and vet meds which have been opened are not returnable, and returned blankets must clean and free of debris. Used saddles may be returned for 30 days only. Saddles and riding boots may be returned within the one year period, but are subject to a prorated refund based on usage. (AND: Manufacturer warranties longer than 24 months will be honored and supported by us as well up to the length of those warranties).Įxceptions: Safety items such as helmets and protective vests may only be returned within 30 days, with their original tags intact. PLUS: For manufacturer’s defects, we’ll extend the manufacturer’s warranty to a maximum of 24 months, regardless of their individual policies.
Our experience as riders and horse owners ourselves is that in most situations a year’s time is fair enough to evaluate proper fit and function. If something doesn’t fit you or your horse, return your original purchase within a year, and we’ll make it right with a refund, exchange or replacement. Shop with 100% confidence at Dover Saddlery. The Easiest and Best Guarantee in The Business Boxes.Ĭlick here to see all our shipping information including international and non-contiguous states. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET. These orders typically ship within 24-48 hours of the order being placed. Order arrives 6-9 business days (Monday-Friday) from shipment date depending on receipt location. If you have a special situation, or FedEx “Oversize/overweight” items, please call, email us or chat with us for a shipping quote. Free Economy Shipping is not offered to these locations since FedEx charges substantially more to deliver to them. Shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands ship via FedEx where service is available. When calculating shipping time, please use the next business day to start the clock for all orders received AFTER 2pm ET. Large, bulky, or odd-shaped items may be subject to FedEx Oversize/Overweight charges. Over-sized Items: Free standard shipping to the contiguous 48 states, applies to items FedEx deems “normal & customary” in size and weight. Orders are prioritized to arrive on Saturday if the order is placed by 2pm ET on Friday. If you need an expedited order between 3-4pm ET, please call customer service. Orders are prioritized to arrive on the next business day (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. Orders are prioritized to arrive within 2 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday.
Orders are prioritized to arrive within 3 business days (Monday-Friday) if the order is placed by 2pm ET, Monday-Friday. Order arrives 2-5 business days (Monday-Friday) from shipment date. This option is only available on orders which weigh less than 0.9 lbs. Order arrives 2-10 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). Order arrives 2-9 business days from shipment date depending on receipt location (in the 48 states and does not include oversized items). states MethodĭETAILS: MOST IN-STOCK ORDERS SHIP WITHIN 1-2 BUSINESS DAYS
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